We heard you, and we're making some changes.
You deserve a rewarding and stress-free driving experience with us. We are committed to giving you what you deserve, but we know that we still have a long way to go.
To help us improve, we've met and heard from various driver-partners over the past few months through: advisory groups, feedback surveys, and in-car conversations. Among other things, we learned that some of our policies don't always put them first, causing confusion and frustration.
We're taking a new approach to our business policies, outlined below, to make sure we listen to you when issues arise. In the coming months, we will review all of our rules and update them to better help you and strengthen our relationship.
Instead of using a universal criteria policy, we'll take your driving experience into account when reviewing passenger complaints. This personal information will ensure that you are treated fairly based on how long you have been driving with us.
In addition to reviewing feedback from riders and drivers, we will also use technology to confirm that reports are true. For example, if a passenger reports the wrong driver, we will use facial recognition software to validate the identity of the driver.
In the past, we have applied rules based on what passengers tell us about travel experiences. Going forward, we will rely on information and feedback from both riders and drivers before making any changes to your earnings or account.
For travel agents, the daily responsibility of managing a travel program is just as important as regularly reviewing their policies.
Although changing a travel policy isn't as common as processing refunds or creating quotes, travel agents must also take a more global view. As technologies change and traveler trends evolve, it is quite possible that certain parts of a policy will become unintentionally irrelevant.
But that doesn't mean you need to do a deep review every time something new comes up (except possibly in this case). All it takes is a little planning in advance to develop a future-proof policy that evolves with business travel.
The purpose of a future-proof policy is simple: to adapt to new developments in business travel without having to review the entire travel policy. It is built on a solid yet flexible foundation designed to accommodate any changes in traveler technologies and trends.
The goal of a future-proof travel policy is to prevent it from being completely changed or completely revised every time a new technology or app is introduced. However, depending on the company and the age of the policy, some of these measures may sometimes be necessary.
Industry outages may not be very frequent, but when they do happen, the ripple effect reaches every part of a business. Users prefer to make their reservations on mobile devices to do it through travel agencies. Shared rides have overshadowed commuting with chauffeur-driven rental cars and have become the preferred method of urban transportation for business commuters.
These new advances in travel technology and traveler behavior have affected every step of the travel process, from booking a flight to getting back from the airport.
Unfortunately, not all travel policies are designed to accommodate major changes as quickly as they come. Various elements, such as restrictive programs, confusing regulations, and complicated policies, can make it very difficult to adapt to new trends, technologies, and traveler expectations.
Therefore, when there is a permanent change in business travel and the travel policy has not been updated accordingly, more efficient, affordable, and convenient tools for travelers could be unintentionally excluded. This leads to a breach that could lead to bigger problems over time.
Every part of the travel management process, from the policy itself to the company-wide operation, plays an important role in long-term validity. Each company and policy must take into account its own culture and needs, which can make future durability seem daunting or overwhelming.
To guide you in your decisions when reviewing your travel policy (or writing one for your company for the first time), Urba for companies has developed a template for each step of the process.
Do you have everything ready to create a future-proof policy? Download our new guide.
Do your workers ask to extend their work trips to rest and enjoy the destination? Is your company's travel policy designed to accept these current requests?
Extending business trips is an increasingly common practice in the world of work. (1). The so-called work trips are one of the preferred ways for workers to take a few days off, since few employees fully use their personal time (2). This trend allows them to rest before returning to the office without altering the pace of work. In this post, we'll explore why it's so important for travel managers to implement workflow policies that don't compromise the ease of travel-related paperwork. Please note that ignoring these types of trips may result in a policy deviation affecting refunds, bookings, and more. How to show your commitment to the work Business travel extensions opens the door to a world of possibilities for employees. However, they can also cause liability problems for companies and create confusion for workers. When you decide how important labor should be in your company's travel policy, it is important to confirm your role as a point of contact for workers who want to get more out of their free time. Before including labor in your travel policy, it is important to take into account the following aspects:
Business travel extensions shouldn't be a headache for you or your employees. By setting clear guidelines and providing basic instructions, you will avoid awkward moments when they return to work. Before incorporating labor into your travel policy, we recommend that you ask yourself these three questions:
Work managers must not allow additional hotel stays or car trips taken during leisure time to be mistakenly billed to the company. To do this, we recommend that employees be able to consult your travel policy in hard copies or via the Internet, that you create a section of frequently asked questions, or even that you answer their questions during your working hours.
At a time when work and leisure meet, it is necessary to modify the company's travel perspective. The laborious phenomenon is here to stay, and even travel managers unfamiliar with it should not ignore it. Urba's travel policy guidelines for companies are a good way to understand this new reality.
If you do not include it in your policy, misunderstandings may occur. For example, employees may take unauthorized travel, submit incomplete expense reports, or request reimbursement for non-work-related expenses. To avoid this, make your responsibilities clear and create guidelines on how to request business travel extensions. So, you can forget about worries while your employees enjoy a well-deserved rest.
Last update: August 25, 2022
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